Frequently Asked Questions
Everything you need to know about your SACHEU glow.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to the hygienic nature of our beauty tools and skincare, we cannot accept returns on items that have been opened or used.
Are SACHEU products cruelty-free and vegan?
Yes, we are proud to be 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How do I clean my stainless steel facial tools?
Since stainless steel is non-porous, cleaning is easy. Simply wash your tools with mild soap and warm water, then dry thoroughly with a clean towel after each use.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for your convenience.